B2B service. Blaze Labels is designed for hotels and restaurants. If you are signing up on behalf of a business, you represent that you have authority to bind that business to these Terms.
Operator: These Terms are entered into with the entity that issues your invoice, referred to below as "the Operator":
The Service's underlying intellectual property is owned by EGS Enggist and Grandjean Software SA and licensed to the Operator (see clause 11.1).
Email: legal@blazeiq.io
By creating an account, activating a Blaze Labels printer, or using the Blaze Labels application or related services (collectively, the "Service"), you ("Customer", "you") agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and these Terms apply to that entity.
If you do not agree to these Terms, do not use the Service.
These Terms form a binding contract between you and the Operator. They do not supersede any separately executed written agreement signed by both parties; in that case the separately executed agreement governs to the extent of any conflict.
Blaze Labels is a B2B software-as-a-service application that enables kitchen staff at hotels and restaurants to print food preparation and safety labels on compatible Bluetooth and network thermal label printers. Core features include:
The Service is provided on an "as-is, as-available" basis subject to the uptime commitments in any separately executed Service Level Agreement. No SLA is implied by these Terms alone.
You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
You may grant access to employees, contractors, and agents acting on your behalf ("Authorized Users"). You are responsible for your Authorized Users' compliance with these Terms. Sharing credentials across unrelated businesses is prohibited.
You must notify us immediately at legal@blazeiq.io of any unauthorized use of your account. We are not liable for loss or damage arising from your failure to maintain credential security.
Blaze Labels operates on a consumable-label quota model. Labels are the unit of commerce: printers may be provided at subsidized or zero cost, and revenue is generated from the purchase of label roll supplies. Each print job deducts from your account's active label quota. Your current quota balance is visible in the application Settings.
Quota enforcement is automated and proceeds in the following stages:
| Stage | Trigger | Effect |
|---|---|---|
| Warning toasts | Quota falls below 10% remaining | In-app notification on each print |
| Watermark | Quota falls below 5% remaining | Printed labels include a Blaze Labels watermark overlay |
| Hard block | Quota reaches 0 | Print jobs are rejected; no labels are produced |
You may purchase additional quota at any time to restore full functionality. The hard block is lifted automatically within minutes of a confirmed quota top-up.
For customers with an active subscription in good standing, we may, at our sole discretion, extend a temporary grace quota of up to 100 labels beyond zero balance. Grace quota is a courtesy, not a contractual entitlement, and may be withdrawn or modified at any time.
Quota calculation and enforcement decisions (including hard blocks) are made by automated systems without individual human review. If you believe a quota calculation is incorrect — for example, due to failed print jobs that were billed, connectivity errors, or hardware malfunctions — you may contact us to dispute a quota calculation at support@blazeiq.io. We will review disputed calculations within 10 business days and issue credits for confirmed errors.
Labels that have been successfully printed and deducted from quota are consumed and non-refundable, except where applicable consumer protection law provides otherwise.
Where the Operator provides or subsidizes printer hardware as part of a bundle, title to the hardware passes to you upon delivery and payment of any applicable hardware fee. Subsidized-price hardware is subject to a minimum label consumption commitment stated in your order documentation; early termination of label purchases may result in a hardware cost-recovery charge equal to the subsidy amount.
Blaze Labels is designed to operate with TSPL-compatible thermal label printers. Compatibility is not guaranteed for third-party printers not listed in the Blaze Labels compatibility guide.
Label rolls must meet the specifications published at blaze.calcmenu.io for optimal print quality and accurate odometer tracking.
The printer is covered by a 12-month warranty from the date of delivery, running from the Operator that issued your invoice (see the Operator clause above). If the printer is defective, the Operator will repair or replace it, or refund the price if repair or replacement is not possible, at its discretion. To claim, contact support@blazeiq.io with your order number and a description of the fault, within the 12-month period. Not covered: damage from misuse, unauthorized modification, normal wear, or use of non-approved consumables.
Subject to your compliance with these Terms and payment of applicable fees, the Operator grants you a non-exclusive, non-transferable, revocable licence to access and use Blaze Labels solely for your internal business operations.
You must not: copy, modify, distribute, sell, or sublicense the Service; reverse-engineer or decompile it (except as permitted by applicable law); use it for third-party services on a bureau basis without written consent; remove proprietary notices; or use automated tools to bulk-extract data.
If you provide feedback or suggestions about the Service, you grant the Operator a perpetual, royalty-free licence to use that feedback for any purpose without obligation to you.
You must not use the Service to print false or misleading labels, circumvent quota enforcement or security features, introduce malware, or in any manner that violates applicable law or damages the Service. We reserve the right to suspend your access if we reasonably believe a violation is occurring.
Fees for label quota purchases, subscriptions, and hardware are set out in the applicable order form or pricing page. All prices are in CHF or EUR as stated, exclusive of applicable taxes unless stated otherwise. Undisputed amounts overdue by more than 30 days accrue interest at 5% per annum. We may suspend your account for non-payment after providing 14 days' written notice.
Our Privacy Policy describes how we collect, use, and protect personal data in connection with the Service and is incorporated into these Terms by reference.
Blaze Labels processes staff personal data (name, print activity) on behalf of the Customer. Business customers processing staff personal data must enter into our Data Processing Agreement at blaze.calcmenu.io/dpa. By using the Service without executing a separate DPA, you agree that the standard DPA published at that URL governs the processing of personal data for which you are the data controller.
You retain all rights in data you input into the Service. You grant the Operator the right to process Customer Data solely to provide and improve the Service. The Operator will not sell Customer Data or use it to profile your staff for the Operator's own commercial purposes.
Blaze Labels does not collect biometric identifiers or biometric information. Staff identification is performed by name-based selection only. This statement is made for the avoidance of doubt under the Illinois Biometric Information Privacy Act (BIPA) and analogous laws.
Blaze Labels is a label-printing tool. It does not replace the food safety expertise, training, and regulatory obligations of your establishment. The Operator makes no representation that use of Blaze Labels ensures compliance with any food safety regulation, including but not limited to HACCP, FDA FSMA, EU Regulation 852/2004, or any national or local food code.
The accuracy of expiry dates, storage instructions, and any other content printed on labels is solely your responsibility. The Operator is not liable for any illness, injury, or regulatory sanction arising from label content that you supply or approve.
All intellectual property rights in the Service — including software, source code, label templates, documentation, graphic design, UI layouts, printer firmware configurations, copy, databases, and all logos — are owned by or licensed to EGS Enggist and Grandjean Software SA. Copyright © 2020–2026 EGS Enggist and Grandjean Software SA. All rights reserved. These Terms do not transfer any intellectual property rights to you; you receive only the limited licence set out in clause 6.
The following names and logos are trade marks of EGS SA (whether registered or unregistered):
Nothing in these Terms grants you any right to use any EGS SA trade mark, trade name, service mark, logo, or product name, except as strictly required to identify the Service in accordance with fair-use principles. You may not use any EGS SA mark (or any mark confusingly similar) in a domain name, product name, company name, metadata, advertising, or merchandise, without EGS SA's prior written permission.
"Apple" and "App Store" are trade marks of Apple Inc. "Google", "Google Play" and "Android" are trade marks of Google LLC. "Supabase" is a trade mark of Supabase Inc. "TSPL" is a trade mark of TSC Auto ID Technology Co., Ltd. All other trade marks referenced in the Service are the property of their respective owners and are used solely for identification purposes.
You retain all rights in the content you upload to the Service (food item names, recipes, images, staff names, etc.). You grant the Operator a worldwide, royalty-free, non-exclusive licence to host, reproduce, and display that content solely as necessary to operate the Service and provide it to you.
If you submit suggestions, ideas, or feedback about the Service, the Operator may use them without restriction or compensation. You waive any moral rights to such feedback to the extent permitted by law.
To report suspected infringement of EGS SA's intellectual property, contact legal@blazeiq.io. For DMCA-style takedown notices concerning content hosted by EGS SA, include: identification of the work, location of the allegedly infringing material, your contact details, a good-faith statement, and an electronic signature.
Each party agrees to keep confidential any non-public information designated as confidential or reasonably understood to be confidential. This obligation does not apply to information that is or becomes publicly known without breach, was independently developed, or must be disclosed by law (with reasonable prior notice).
To the maximum extent permitted by applicable law, the Operator is not liable for: loss of profits, revenue, or business; loss of data; indirect, incidental, special, or consequential loss; or any damages arising from your reliance on label content for food safety decisions.
The Operator's total aggregate liability for all claims arising under or in connection with these Terms will not exceed the greater of: (a) the total fees paid by you to the Operator in the 12 months immediately preceding the claim; or (b) CHF 500.
Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; GDPR / Swiss nFADP data protection obligations; Australian Consumer Law (ACL) guarantees (see 13.4); EU Directive 2019/770 on digital content contracts; or any mandatory consumer protection right in your jurisdiction.
If you are a consumer under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2), you have statutory guarantees that cannot be excluded. Where the Operator is permitted to limit its liability for a failure to comply with a guarantee, the Operator's liability is limited, at the Operator's election, to: resupply of the service, or payment of the cost of having the service resupplied.
You agree to indemnify and hold harmless the Operator and its officers, employees, and agents from any third-party claims, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in breach of these Terms; (b) content you print using the Service; (c) your violation of any applicable law; or (d) your infringement of any third-party intellectual property right.
If you are an individual (sole trader or similar) in the European Union or European Economic Area entering into this agreement for a digital service, you have the right to withdraw from this agreement within 14 days without giving any reason. To exercise this right, notify us at legal@blazeiq.io. If you request that the Service begins during the cooling-off period and subsequently withdraw, you must pay us an amount proportional to the services provided up to the time of withdrawal.
This clause does not apply to business customers acting in a commercial or professional capacity.
You may terminate your account at any time by contacting support@blazeiq.io. We may suspend or terminate your account if you breach any material term and fail to cure within 14 days of notice, fail to pay after the notice period, or if we are required to do so by law. Upon termination, your licence to use the Service immediately ends. We will retain your Customer Data for 30 days after which it may be deleted, unless a longer retention period is required by law.
We may modify Service features at any time with reasonable efforts to notify you of changes that materially diminish functionality. We may update these Terms by posting the revised version with a new effective date. For material changes, we will provide at least 30 days' notice via email or in-app notification. Continued use after the effective date constitutes acceptance.
For customers in Switzerland (Operator: CalcMenu Sàrl), these Terms are governed by the laws of Switzerland, specifically the Canton of Neuchâtel, and the courts of Neuchâtel, Switzerland, have exclusive jurisdiction.
For customers in the Philippines (Operator: CalcMenu Philippines Inc.), these Terms are governed by the laws of the Philippines, and the courts of Pasig City have exclusive jurisdiction.
Both are subject to the following:
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
These Terms, together with the Privacy Policy, any executed DPA, and any order form, constitute the entire agreement between you and the Operator regarding the Service. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed without affecting the remaining provisions. You may not assign these Terms without our prior written consent. The Operator may assign in connection with a merger or acquisition with 30 days' notice.
CalcMenu Sàrl (trading as CalcMenu Ltd) — Switzerland
Rue Du Closel 8, CH-2074 Marin-Epagnier, Switzerland (CHE-115.480.483)
CalcMenu Philippines Inc. — Philippines
Unit 2004A West Tower, Tektite Towers, Exchange Road, Ortigas Center, Pasig City 1605, Philippines (TIN 005-034-432-000)
Legal: legal@blazeiq.io
Support: support@blazeiq.io